Reservations & Groups Team Leader (Sales-Focused)

Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
Barcelona | Central Reservations | Full-time | Monday–Friday

Join Generator

At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.

Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives general revenue growth.

We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment.

This Is Not a Traditional Team Leader Role
This role goes far beyond operational supervision.

You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.

You will:

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- Lead and develop high-performing reservations sales teams
- Drive conversion,



revenue growth, and upselling performance
- Coach agents to move beyond “order taking” into proactive selling
- Manage and optimise relationships with outsourcing partners
- Work closely with Revenue, Sales, and Operations teams
- Influence commercial performance across multiple European markets

What You’ll Own

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- Lead the daily operations and performance of the Groups & Reservations team
- Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity
- Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery
- Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers
- Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations
- Coach and develop agents through regular feedback, training, and performance managemen

📌 Reservations & Groups Team Leader (Barcelona)
🏢 Generator Hostels
📍 Barcelona