12 ago
|
Europcar
|
Islas Baleares
12 ago
Europcar
Islas Baleares
Job Description
Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.
Join Our Team as a Station Manager – Lead, Manage, and Drive Success We’re looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience.
Key Responsibilities
1. Operational Management
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- Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.
- Manage the availability, maintenance, and condition of the vehicle fleet.
- Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.
2. Customer Service
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- Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.
- Train and support staff in delivering excellent customer service at every interaction.
3. Staff Management
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- Recruit, train, supervise, and evaluate station staff,
including rental agents and customer service representatives.
- Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.
4. Sales and Financial Management
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- Monitor and achieve sales targets, including upselling additional services.
- Manage the station’s budget, control operational costs, and ensure profitability.
5. Fleet Management
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- Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.
- Work closely with maintenance teams to ensure timely servicing and repairs.
- Optimize fleet utilization to meet customer demand and minimize idle time.
6. Compliance and Safety
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- Ensure all station operations comply with company policies, industry regulations, and legal requirements.
- Maintain a safe and secure environment for both employees and customers.
- Oversee proper documentation and record-keeping for all transactions.
Qualifications
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- Proven leadership and
📌 Station Manager (Islas Baleares)
🏢 Europcar
📍 Islas Baleares