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Technical Account Manager
Job type: Full Time · Department: Client Services · Work type: Hybrid
Manises, Comunidad Valenciana, Spain; Madrid, Community of Madrid, Spain; Barcelona, Catalonia, Spain
Location: Spain / Madrid / Hybrid / Remote
Language: Spanish Mandatory
Team: Client Services
Welcome to Maisa - Making AI Accountable
Our agentic process automation platform helps enterprises automate complex, decision‑heavy processes that traditional automation can’t handle and GenAI can’t be trusted with.
We enable organizations to scale operations, resist hallucinations, and bring end‑to‑end visibility and control to your most complex processes.
Powered by a new kind of computing platform, Maisa combines AI‑driven problem solving with programmatic execution, so every action is reliable, auditable, and built for enterprise scale.
About the role…
Our Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You’ll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise‑wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients.
Whilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on‑site with customers and maisa offices.
What you’ll do…
Implementation & Delivery
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- Lead enterprise‑wide platform rollouts across multiple customer departments, managing parallel implem