Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Who You’ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.
What You’ll Do
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- Successfully complete a 10‑month learn‑apply program, including classroom phases and field phases with your CSM team, to enhance your support in the CSM role.
- Immerse yourself in experiential learning focused on digital transformation, general intelligence,
human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional, working both behind the scenes and directly with customers.
What You Bring
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- 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
- Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, with experience resolving issues and managing escalations.
- Cooperative and productive approach to working relationships, internally and externally.
- Strong ability to learn new concepts quickly, adapt to changing environments, and apply knowledge to deliver re
📌 Strategic Customer Success Manager: Growth (Madrid)
🏢 SAP
📍 Madrid
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