We are Impress. We believe everyone deserves a smile they'll love.

Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.
We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.

We are looking for an enthusiastic Customer Service Team Leader
who will be an important part of a hard-working, fast-growing team. This is your opportunity to experience a #1 health-tech scale-up where both your work and your results are highly tangible and matter to the business.

What We Offer

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- International team You will work with people from all over the World, at our Barcelona headquarter in the Eixample district (Barcelona).
- We are an inclusive company.
- Coffee & snacks every morning.
- New and bright office; it also has a gym for employees.
- Work days:



Monday to Saturday
- Stable Team Lead (TL): Present on Saturdays
- Regular hours: 09:00 to 18:00

Responsibilities

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- Lead booking conversion assigned market/s.
- Ensure the highest standard of customer care is delivered and maintained in all aspects of the booking conversion function, including (but not limited to): inbound and outbound call management, complaints, appeals, and grievances processes.
- Create team schedules that match needs for customer bookings and issues.
- Drive a culture of team excellence, ensuring that the booking conversion team is fully informed, trained, and supported in exceeding expectations.
- Create up-to-date training materials with clear processes and procedures.
- Measure customer satisfaction and design improvement mechanisms as required.
- Ensure call volume forecasts and planning requirements are built to manage peak volume periods to ensure delivery of all K

📌 Customer Service Team Lead (Barcelona)
🏢 Impress
📍 Barcelona