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The Technical Account Manager (TAM) is responsible for overseeing the technical needs of customers both pre- and post-sales. This role is pivotal in ensuring the successful implementation of our API solutions, acting as the primary touchpoint for clients throughout the integration process. The idóneo candidate will have excellent problem-solving skills, technical proficiency, and a customer-first mindset to assist clients efficiently while promoting best practices. You will work closely with clients to ensure smooth technical integration of the company's API, while also collaborating with internal teams to ensure optimal performance of client systems. As a TAM, you’ll be the bridge between technical teams and customers,
providing product expertise and managing technical relationships to ensure customer satisfaction during the integration process and solve post integrations doubts and issues with clients.
Key Responsibilities
Client Integration Support
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- Guide clients through the API integration process, providing clear instructions, support, and timely solutions to their inquiries.
- Address client doubts with efficient and caring communication, ensuring a positive experience throughout the integration process.
- Recommend solutions and best practices tailored to client needs to optimize the integration process.
Integration Testing and Feedback
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- Ensure clients pass the mandatory integration test to finalize the process.
- Provide detailed feedback during testing and advice on necessary improvements for clients who do not meet the required standards.
Technical Assistance
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- Collaborate on tech setups to prepare systems for smooth integrations.
- Resolve issues and tickets related to integration challenges, ensuring minimal disruption.
Client Relationship Management
📌 Technical Account Manager (Barcelona)
🏢 Alea
📍 Barcelona
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