The position is for an experienced professional with in-depth knowledge, technical expertise to manage onsite operations for Collins Aerospace products and professional services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimize manpower and resources, respond to customer complaints, and escalates key issues to senior management.

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Primary Responsibilities

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- Acts as first point of escalation for Managed Services at MAD Airports.
- Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
- Quality Issue Management.
- Performs a variety of duties, including coordinating the servicing, operating, maintaining, repairing and removal of equipment.
- Conducts technical analysis of product implementations,



modifications and enhancements to products in accordance with specific customer specifications.
- Manages technical products, services, logistics and configurations to assigned customers.
- Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
- Assesses product needs in accordance with customer specifications.
- Acts as local onsite Collins Aerospace representative to the customer's organization.
- Manages statement of work to meet customer and contract requirements.

Min Qualifications & Experience Requirements

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- A High School Diploma with proven working experience or a bachelor’s degree in an appropriate discipline with relevant working experience in Airports managed services or within Airport operators in Spain.
- Familiarity with Cisco network devices and knowledge of general networking concepts.
- Familiarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain.
- Poss

📌 Site Lead, IT Field Technician (Madrid)
🏢 Collins Aerospace
📍 Madrid