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At , we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world
Job Description
We are looking for a Helpdesk Support Technician to join our End User Services team and support the daily IT operations of our Madrid office. This role is primarily office-based in Madrid, with the possibility of working remotely one week out of every three, and includes shift work.
This is a standalone role, supported by a wider IT team across Europe (mainly in Switzerland and Spain). We’re not just looking for someone to resolve tickets, but for someone who wants to take ownership of the site, continuously improve our IT services, and ensure everything runs smoothly and efficiently. Despite being a standalone position, you’ll quickly feel part of a friendly and collaborative team.
The job in brief:
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- Job Title – End User Services Technician
- Working model – Hybrid from Madrid, Spain
- Team – End User Services Department
- Level – Professional
- Location – Madrid, Spain
- Contract – Permanent – full‑time (EUR 36 h/week)
Qualifications
Your expertise:
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- 1+ years of experience providing 1st and 2nd line IT support to onsite and remote users.
- Proven experience with PC and laptop configuration and maintenance (Windows and macOS).
- Hands‑on experience administering Active Directory (AD) and Google Workspace (GSuite for Business).
- Strong experience in hardware and software troubleshooting, including printers and peripherals.
- Experience supporting IP phones and call centre environments.
- Familiarity with IT asset management and inventory control.
- Experience using IT ticketing systems for incident and request management.
- Knowledge of Wi‑Fi networks and basic IT infr
📌 End User Services Technician (Madrid)
🏢 Last Minute Group
📍 Madrid
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