Your Mission

Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
- Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits).
- Manage payment methods activation, routing logic, and transaction limits according to business requirements.
- Support onboarding of new merchants from a technical perspective.
- Integrations & Testing: set up and test new payment integrations with providers and merchants.
- Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features.
- Technical Support (L2): act as Level 2 technical support for the Customer Support team.
- Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues.
- Monitoring & Incident Management:



monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary.
- Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams.
- Contribute to improving internal processes, tools, and automation of support workflows.
- Provide technical assistance to internal teams (Account Management, Customer Support, Product).

What Makes You a Great Fit
- At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration
- Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks)
- Hands-on experience with payment integrations, gateways, or technical payment operations
- Ability to investigate payment issues using logs, API tools (Postman), and basic SQL
- Understanding of REST APIs, webhooks, and tran

📌 Technical Support Specialist (Madrid)
🏢 Fyst
📍 Madrid