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Senior Recruiter @ T2 Systems, a Verra Mobility Company | Align Recruiting, Tech Recruiting, Virtual Recruiting, Sourcing.Position Overview
Verra Mobility’s Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated, analytical individual who can effectively manage the Transponder & Marketing Support Management and all other field related services in Italy. Someone who has a solid operations background combined with customer support experience. Strong problem-solving skills, critical thinking, analysis and communication skills, along with an ability to motivate the (client) team and drive change, are required. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups.
This individual is responsible for the day-to-day operations, working closely with the Account Management team to solve issues and communicate resolutions.
- Build and manage relationships with our Italian Customers to ensure service satisfaction
- Transponder management. Work with our warehouse/logistics to manage supplies and ensure our clients always have the proper number of supplies/transponders
- Ensure and monitor efficient and effective stock management of Tolling marketing material. Assist in the development and implementation of the process
- Working closely with client’s staff to ensure incidents are triaged and problems resolved within agreed SLA
- Handle escalations and monitor and evaluate performance
- Analyze vehicle movement trends, analytical insights and customer feedback to adjust and manage schedules to optimize performance and meet customer coverage expectations
- Responsible for ensuring that inventory from the fiel
📌 Client Support Consultant (Madrid)
🏢 Verra Mobility
📍 Madrid
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