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As large enterprises invest in Adobe, we seek strategic and upbeat technical experts to assist our biggest customers with their operational needs across Adobe Experience Cloud solutions. Our Technical Account Managers (TAMs) build, develop, and maintain one-on-one relationships with our Premier customers. They provide a specific set of technical services built to support operational health and increase the benefits of adopting new solutions and functionality. We are looking for a technical candidate with a solid background in development, consulting, and support. The candidate must have proven customer-facing and relationship management skills. The TAM will provide proactive services, advice and mentorship. They will act as the customer’s technical advocate within Adobe. This role will work with Customer Success Management, support, consulting, Tech-Ops, and engineering teams at Adobe.
The goal is to ensure technical inquiries are answered promptly to meet project timelines and requirements. The TAM must also deeply understand the products and technologies involved. This knowledge will help assigned accounts avoid issues, reduce risks, and lead through changes.
This role requires visiting customer sites with 5-10% of duties carried out on-site. Excellent proficiency in both written and oral English communication is mandatory.
What You’ll Do
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- Central point of contact while ensuring a high level of customer happiness for assigned accounts.
- Delivery of pro-active and preventative services
- Pro-active notifications of upcoming releases and possible impact
- Leading and guiding customer through complex environment changes
- Onsite and roll-out support
- Regular knowledge transfer sessions
- Coordinating/driving customer technical issues with support/engineering/consulting
- Handling technical blocking issues
- Customer status calls an
📌 Technical Account Manager (Madrid)
🏢 Adobe
📍 Madrid
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