IT Project Manager
The IT Project Manager will ensure the successful delivery and on-going optimization of the Tech solutions for the European region. The focus of the role will be to ensure solutions across front-end, back-end and integration layers are in place, and Franchisee partners have needed capabilities, processes, knowledge and skill to drive Technology.

The goal is to make sure customer employee experience across all IT systems is relevant. This position will work collaboratively across the functional headquarter teams as well as the functional Franchisee teams.

Key responsibilities:

Strategy (10 )
Work with Franchisees partners for the countries in scope to build the tech project roadmap based on General strategy, local needs, and corporate standards.
Support Franchisees partners in Implementation of Tech Operating Model for the countries in scope
Measure and report on Tech roadmap implementation progress

Definition/Enhancement of Technical Standards (40 )
Assist in assessing Franchisses Functional standards compliance and Tech operation model compliance.
Train,



measure and follow-up with Franchisee partners on Tech Operating Model standards compliance to achieve target levels.
Help the markets design plans to increase adherence to standards and make recommendations
Support in corporate Tech Operating Model development and improvement. Design target processes, procedures.

Governance (40 )
Work together with Franchisees partners, Europe Regional Digital team, Marketing, OPS, Development, and other relevant parties to identify Franchisee partners needs, gaps, recommendations, and target roadmap in IT.
Support Franchisee partners in the solutions assessment, implementation process, delivery and decision-making around target tech stack.
Consult Franchisee partners in the solutions support process, ensuring that all required resources, SLA, KPI, performance reporting are in place.
Provide structured reporting on Market Tech status per markets to Digital S

📌 IT Project Manager, hibrido (Madrid)
🏢 Michael Page
📍 Madrid