Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

We are actively looking for a dynamic and customer-focused individual who can join our team as a

Customer Care Representative in the Transaction Review Department. As the first line of compliance,

you will play a key role as the resolution point for customers and agents’ inquiries. In this essential

position, you will serve as a trusted advisor, providing exceptional service and support to address





their inquiries, resolve issues, and ensure their overall satisfaction.

Your primary responsibility will be to interact with customers and agents in a professional and

courteous manner, effectively from a compliance perspective. You will listen attentively to their

concerns, demonstrating empathy and understanding, while proactively offering solutions to meet

their needs.

As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your

strong communication skills, but also your compliance knowledge to resolve the incoming inquiries

from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency

will be crucial in delivering seamless and satisfying customer experience and at the same time

complying with regulatory and internal rules.

Overall, this role is a hybrid between Transaction Review Analyst and Customer car

📌 Transaction Review Analyst (Alcobendas)
🏢 Ria Money Transfer
📍 Alcobendas