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At Factorial we're looking for a new Account Manager for the Portuguese Market to help us support and scale our Customer Experience team to the next level. As part of the team in charge of boosting client satisfaction and retention, you'll be in charge of acting as the first point of contact with existing customers, managing and retaining a portfolio of clients, and identifying upsell opportunities and product improvements.

Ready to be part of the challenge?

About the team

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

The Role

We are looking for an Account Manager in the Portuguese Market to join our Customer Experience team to act as the first point of contact with existing customers,



answer their queries and increase client satisfaction. You will be in charge of retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.

What you'll do
- Identify upsell opportunities and generate a minimum of revenue from each client.
- Build strong client relationships and understand their requirements through regular video calls in order to create engagement and provide them with product updates.
- Provide after-sales support to retain customers.
- Ensure prompt and accurate answers to clients’ queries.
- Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product.

Your Profile
- You have experience in a customer service and sales position, preferably in online support.
- You are analytical, organi

📌 CX Account Manager Portuguese Market (Barcelona)
🏢 Factorial
📍 Barcelona