We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do.Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.If you are up to challenge your creativity and make an impact, we are excited to welcome youMission:As Offer Quality Leader, you work closely with the teams responsible for new product introductions, manufacturing plants, and the Customer experience team. You are responsible for developing Squad accountability and responsible for Excellence of Customer Experience, Quality, Reliability and Safety activities. You manage the Issue to Prevention (I2P) actions prioritized by the Squad. You have the authority to decide on manufacturing stop or derogation proposals. You are responsible for complex products, new offers and/or systems and services,



predominantly in Europe environment.Main ResponsibilitiesAct as a reference for Excellence of Customer Experience, and Quality activities.Manage the Issue to Prevention actions prioritized by the League.Bring manufacturing stop or derogation proposals.Influence and mobilize cross-functional, multicultural teams.Support continuous improvement of quality methods, standards, and practices.Offer QualityManage the complete squad’s backlog of Quality actions for existing offers to improve the Customer Experience.Support the Product Owner, consolidate, monitor the overall Customer Experience & Offer Quality performance, managing different KPIs (NSS/NPS, FFR, OSA, CMI, BRE, NQC).Participate in the different execution steps of projects and as the ultimate person in charge of customer satisfaction.Ensure application of reference processes in the squad (Quality fundamentals, DfSR, APQP).Ensures effect

📌 Offer Quality Leader (Navarra)
🏢 Schneider Electric
📍 Navarra