Role PurposeAs part of the evolution of the PTP function within Celsius entities, the PTP Supervisor role is established to strengthen operational control, improve issue resolution, and enhance team coordination. This position reports directly to the PTP Manager and acts as a key support and backup, ensuring continuity in leadership while taking ownership of operational execution, payment processes, and issue resolution across the PTP function. The PTP Supervisor will serve as the main point of contact for PTP Specialists, driving accountability, ensuring process compliance, and leading resolution of operational challenges.
- Please note:
- Salary range (50,000 - 52,000) is in Euros per year
- This is a hybrid role, requiring to be onsite at our Barcelona office 3x days per week
Key ResponsibilitiesOperational Leadership & Team Support
- Act as first point of contact for all PTP Specialists for operational queries and escalations
- Provide day-to-day guidance and ensure proper task prioritization
- Support workload coordination across the team
- Act as backup to the PTP Manager when required
Issue Resolution Ownership & SLA Management
- Take full ownership of PTP issue resolution across all vendors
- Act when PTP Specialists are unable to resolve issues (e.g., price or quantity mismatches)
- Act as primary coordinator with Procurement, business stakeholders, and vendors to unblock issues
- Define, monitor, and enforce SLAs for issue resolution, taking ownership of and driving resolution for issues not solved within agreed timelines
- Ensure timely resolution and proper documentation of issues
- Provide structured weekly reporting to PTP Manager and senior management on open and overdue issues, root causes, action plans and resolution timelines
Vendor Ownership
- Act as escalation point for complex or high-impact vendor issues
- Ensure proper follow-up and resolution of critical cases
Payment Execution & Cash Out Management
- Own the weekly payment proposal proce