As an SME you will support Supervisor and Senior Supervisor in your relevant process.

Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.
Role
Key to the role will be building/maintaining an in-depth knowledge of (part of) the process to continuously improve the processes and share that knowledge to deliver a high quality customer‑centric service offering. Your role includes:

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- Building and maintaining a solid in depth knowledge in (part of) your process
- Being an expert user of any of the used tools within the team and/or any of the partner set‑ups in place.
- Being the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go to person in case of questions on your area of expertise.
- In that role, being able to represent the Process / Organization in (enterprise wide) projects, stakeholder meetings, or act as a relationship manager towards some of our (internal/external) strategic partners or act as a trainer.




- Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
- Striving to provide excellent service to our Providers, Members and Clients.
- Playing an active role in a culture of continuous improvement.
- Review available documentation on knowledge management tool. Create new documents and amend existing ones according to business needs. Remove obsolete documentation.
- Taking ownership of any escalated cases and providing updates to the Supervisor on any issues.
- Taking ownership of solving any issues (if applicable) in your area of expertise.
- Proactively addressing and/or escalating any risks.
- Developing/maintaining proactive/effective business relationships, internally, externally and with BPO partner to ensure a seamless delivery of service.
- On-site training and support for new hires.

Specific For IOH Pr

📌 IOH Provider Claims SME (Madrid)
🏢 The Cigna Group
📍 Madrid