Senior EMEA Order Management Specialist
This role focuses on building a scalable, automation‑ready Order Management function for the EMEA region, supporting the end‑to‑end order lifecycle from customer commitment to fulfillment coordination.
Key Responsibilities

Own and support EMEA order management activities from customer commitment and purchase intent through booking readiness and downstream handoff.
Act as a regional control point for order completeness, ensuring commercial, customer, product, fulfillment, billing, support, and operational requirements are properly captured before booking.
Partner with Sales, Deal Desk, Finance, Revenue, Systems, Logistics, Fulfillment, Support, and Product teams to resolve order blockers and improve handoffs.
Help define and strengthen order readiness criteria, booking controls, exception handling, and ownership across the Quote‑to‑Cash process.
Support the transition from manual, email‑driven processes to structured Salesforce / CPQ‑driven workflows, dashboards, and exception‑based order management.
Identify recurring order issues,



data gaps, PO/quote misalignment, missing fulfillment inputs, and downstream process breaks, and help convert them into process improvements or system requirements.
Contribute to automation initiatives, including order readiness workflows, required field logic, PO vs quote validation, AI‑assisted document comparison, automated order packages, and operational dashboards.
Support non‑standard product / NSP readiness by coordinating with relevant product, systems, and downstream teams to ensure product, pricing, and fulfillment readiness before booking.
Provide regional insight into EMEA order trends, blocked orders, manual work drivers, customer‑specific requirements, and improvement opportunities.
Help document SOPs, process maps, controls, and best practices that can scale across EMEA and support a integral Order Management operating model.
Collaborate with other regional OM team members and provide

📌 Senior EMEA Order Management Analyst (Madrid)
🏢 DDN
📍 Madrid