About Us
At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of experience, we serve a general network of partners by offering series tours, educational trips, MICE events, and more. For a new platform that will replace our 4 legacy enterprise systems we are looking for Business Analysts to join our Agile teams.
The Job
We are seeking a Senior Manager – Change Management to lead and drive change initiatives supporting the implementation of a new enterprise system across our global travel organization. This role will be responsible for designing and executing end‑to‑end change strategies that ensure successful adoption, minimal disruption, and sustained business impact. The role requires close collaboration with business leaders, project teams, regional stakeholders, and functional experts to embed change effectively across diverse markets and cultures. A key aspect of this role is leveraging AI tools and insights to accelerate change adoption, enhance engagement,



and improve decision‑making. This role is a 2‑year contract, possibly extending to 3‑years.
Key Responsibilities
Change Strategy & Planning

Develop and execute a comprehensive change management strategy aligned with project goals and business priorities
Define success metrics, adoption KPIs, and change governance frameworks
Integrate change plans with project timelines and implementation milestones

Stakeholder Management

Conduct stakeholder analysis to identify impacted groups, influence levels, and engagement strategies
Build strong relationships with senior leaders, regional teams, and functional stakeholders
Coach leaders to effectively sponsor and role‑model change

Change Impact & Readiness

Assess change impacts across processes, roles, systems, and behaviors
Conduct organizational readiness assessments and define mitigation actions
Identify resistance points and design targeted intervention

📌 Senior Manager (Madrid)
🏢 Kuoni Tumlare
📍 Madrid