Hybrid (minimum twice a week in the office)

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.
Languages: fluency in English, and French or Italian

Do you enjoy coordinating complex, high-value deals and keeping them moving smoothly from start to finish?

Do you enjoy working across teams to deliver great outcomes for customers and the business?

About the Team
Our team is a vibrant, international group of professionals spanning three European locations, bringing together diverse backgrounds and perspectives. We're a dynamic bunch, always ready to roll up our sleeves and support each other every step of the way.

About the Role
In this role, you will support the successful execution of new and renewal sales deals across an assigned territory. You will work closely with Sales, Finance, Legal, and Operations to ensure deals progress smoothly, compliantly, and on time. This is a role for someone who enjoys detail, collaboration, and problem-solving in a fast-paced, customer-focused environment.

Responsibilities

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- Monitor and support the execution of new and renewal deals to ensure alignment with internal milestones and timelines
- Track customer procurement and invoicing requirements using dashboards, including paperwork status, access extensions, and process exceptions
- Support resolution of account‑level delinquencies by coordinating with internal stakeholders
- Engage with customers, particularly on contested renewals and title changes, to ensure a responsive and informed experience
- Assist with contract review, redlining, and documentation for renewals and new business
- Coordinate complex or high‑value deals with Sales, Finance, Legal, and other partners in line with internal policies
- Maintain accurate records of deal terms, approvals, exceptions, and regional process documentation
- Identify opportunities to improve deal desk processes, workflows, and reporting

Requirements

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- 3+ years’ experience in

📌 Account Support Executive (Madrid)
🏢 Elsevier
📍 Madrid