Zynap is redefining how companies defend themselves in cyberspace, building the first AI agent workflow platform for preventive cybersecurity.

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Our AI-driven platform acts as the operational brain for security teams, automating what slows them down, connecting what’s fragmented, and transforming threat intelligence into proactive defense. By combining offensive security, threat intelligence, and AI agents, Zynap helps organizations detect faster, respond smarter, and prevent threats before they spread.
Join us in shaping the future of cybersecurity, where anticipation, foresight, and action redefine protection.
About the role
- At Zynap, we're looking for a Senior Customer Success Manager to own our most strategic accounts end to end, making sure customers consistently realize value from our platform as we scale.
- You'll be the face and voice of Zynap for a portfolio of high-value customers, building trusted,



long-term relationships with both business and technical stakeholders (CISOs, SOC leads, MSSP execs) while representing customer needs internally across Sales, Product, and Engineering.
- This is a senior role. Beyond running your own book, you'll set the standard for how we do Customer Success: shaping playbooks, mentoring less experienced CSMs, and taking point on the accounts and renewal conversations where the stakes are highest. To succeed, you should be a proactive, customer-first operator who's comfortable in a fast-moving environment, with the judgment to turn ambiguous customer goals into clear success plans and measurable outcomes.

What you'll do
- Own the full customer lifecycle for strategic accounts, from onboarding and first value through adoption, renewal, and expansion
- Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform
- Lead customer enablement

📌 Senior Customer Success Manager (Barcelona)
🏢 Zynap
📍 Barcelona