Location: Barcelona, Spain

Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.
Join us as our next, Customer Experience Specialist, Perfumery, and play a key role in delivering an outstanding customer experience by connecting customers, sales, logistics, and planning in a fast-paced general environment. Bring your French, SAP, and problem-solving skills to a company where you'll drive operational excellence, build lasting customer relationships, and grow your career while helping bring progress to life.
At dsm-firmenich, we don't just meet expectations - we go beyond them. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsibilities
- Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders,



changing orders, removing order blocks,etc..)
- Handle customer inquiries, process returns, and resolve customer issues promptly
- Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
- Work proactively and identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Monitor performance on agreed KPIs; ensure targets are met, develop improvement plans when necessary and support the preparation and review of internal and external scorecards.
- Build an excellent customer relationship
- Manage daily escalations and issues
- Analyze and define action plans to improve customer service for defined accounts

We bring
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📌 Customer Experience Specialist (Barcelona)
🏢 dsm-firmenich
📍 Barcelona