Client Experience HostApplylocations: Madridtime type: Full timeposted on: Posted 8 Days Agojob requisition id: JOBREQ00113719Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience.
¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en "Solicitar".
We are looking for a
Client Experience Host
to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique.
Responsibilities include greeting and hosting responsibilities for clients.
This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels.
What Impact Can You Create At Chanel
* Providing personalised service to clients organising the ultimate hospitality around appointments.
* Meet clients as they arrive, understanding and anticipating their needs and how to assist them.
* Ensure optimal use of queue management system.
* Monitor Appointments: track attendance & purchase.
* Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment, coaching them on the finer details that matter.
* Soft concierge duties – supporting arranging transport, local hospitality reservations, recommendations as appropriate
* In depth knowledge of boutique policies, procedures, and client services
You are energised by
* Creating opportunities to curate exceptional and memorable experiences for clients.
* The desire to elevate standards to the highest level, be it in service or personal contact.
* Working in a highly collaborative environment that helps people be at their best.
* Cultivating a growth mindset and striving to constantly develop your skillset.
What You Will Bring
* Exceptional Client Service Skills.
* Experience of working in
📌 Client Experience Host (Madrid)
🏢 Chanel
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.