We are looking for an IT Support Engineer to join our European support team, responsible for providing assistance to business operations at Hertz's headquarters and branches in Spain.
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The main mission of the position will be to ensure the maintenance and continuous improvement of service level agreements, minimizing problems related to the daily provision of technological services.
This position is one of the main points of contact for Operations, providing support to the Field Team and the various operational areas in location-related activities (opening new offices, relocations, changes and closures), as well as support to the headquarters in Spain.
The selected person will work with both existing and newly implemented technologies and developments, aligned with Hertz's global business and technology strategy, contributing to adding value and improving the experience of our internal users.
BUSINESS IMPACT:This position has a direct impact on the performance of Hertz's operations, contributing to ensuring the continuity of technological services, optimizing the customer experience, and supporting the achievement of the company's operational and financial objectives.
WHAT WILL YOU DO:Technical support:
- Provide operational support for technology services at Hertz's headquarters and branches.
- Provide support for technological installations, including openings, closings, relocations and changes of location.
Problem analysis and solving:
- Resolve issues related to access, computer equipment, connectivity, and technological services.
- Collaborate with general IT teams to resolve complex incidents.
- To offer a high-quality support experience through clear and effective communication.
- Manage complex situations with a customer-oriented approach.
- Explain incidents and solutions to users with different levels of technical knowledge.
- Main
📌 IT Support Engineer (Las Rozas de Madrid)
🏢 Hertz
📍 Las Rozas de Madrid
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