NTU International is preparing a proposal for the ETF project: ISATCOVE Helpdesk Support. The ISATCOVE assignment is part of the Internationalising Vocational Excellence: CoVEs as engines for innovation and implementation of VET reforms (IntVE) initiative, implemented by the European Training Foundation (ETF). The initiative aims to strengthen Centres of Vocational Excellence (CoVEs) as drivers of innovation and vocational education and training reform.
A continuación se detalla todo lo que necesita saber sobre lo que implica esta posibilidad, así como lo que se espera de los solicitantes.
At the core of the assignment is the International Self-Assessment Tool for Centres of Vocational Excellence (ISATCOVE), a digital tool that enables centres to assess their level of vocational excellence and identify areas for further development. The assignment will support the coordinated and sustainable implementation of ISATCOVE and its related certification schemes, including the Committed to Excellence certificate and the revision of the Vocational Excellence certificate.
It will also include helpdesk support, operational coordination, certification administration, guidance updates, and the creation of decentralised ISATCOVE helplines to enable centres to use the tool independently and effectively.
NTU International is seeking Category III Experts from ETF partner countries only to provide hands‑on support for the ISATCOVE helpdesk, certification administration, user guidance, online support sessions, and follow‑up with centres and partner organisations across different countries and cultural contexts.
Key Responsibilities
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- Provide hands‑on support to the ISATCOVE helpdesk function, including mailbox handling, user‑query tracking, issue logging and follow‑up.
- Support users of the ISATCOVE digital tool by providing practical, step‑by‑step guidance and structured responses to queries.
- Document issues and solutions, maintain tracking tools, and contribute to FAQs, us
📌 ISATCOVE IT Helpdesk and Administrative Support Expert (Madrid)
🏢 NTU International A/S
📍 Madrid
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