About The Role

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The Client Experience & Enablement Manager is responsible for translating product capabilities into clear, actionable value across the business and our customer base. Working closely with Product, you will take new features and updates and turn them into structured enablement and communication plans, enabling Sales and Post‑Sales teams to understand and communicate value, and ensuring customers receive clear, relevant, and consistent messaging. This role operates as a funnel, transforming product information into internal enablement, then refining it into customer‑facing communication and user enablement to ensure alignment across what we build, how we position it, and how customers experience it. A core part of this role is driving efficiency through AI and automation, identifying ways to streamline workflows, reduce manual effort, and scale enablement and communication while maintaining high quality.

What You’ll Do
Internal Enablement

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- Develop and deliver product enablement for Sales and Post‑Sales teams, ensuring they understand new features, use cases, and how to communicate value to customers.
- Translate product updates into clear, concise internal messaging including summaries, talk tracks, and supporting materials for customer conversations.
- Own new feature enablement roll‑out, including content creation, internal communication, and coordination across business teams.
- Partner with Product to coordinate feature trainings, ensuring teams understand how capabilities work and how to communicate their value.
- Support Customer Success enablement, including onboarding, soft‑skill development, and best‑practice sharing.
- Work alongside the Chief Customer Officer to maintain and evolve enablement content and programs.
- Collect and curate best practices, customer stories, and learnings to continuously improve internal kn

📌 Client Experience (Madrid)
🏢 Launchmetrics
📍 Madrid