ABOUT THE ROLEThis role is based in Valencia and is part of the Customer Service team for the Iberia region. The position is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders.The role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business.WHAT ARE YOU GOING TO DO?- Manage customer orders from receipt to delivery, ensuring accuracy and timeliness.- Act as the main point of contact for customers in the Iberia region.- Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance.- Monitor order status, deliveries and potential incidents, proactively communicating with customers.- Handle claims, incidents and customer queries, ensuring proper resolution.- Ensure compliance with internal processes,
customer requirements and agreed service levels.- Maintain updated and accurate information in internal systems.- Support continuous improvement initiatives within the Customer Service function.WHAT DO YOU BRING?- Previous experience in Customer Service, Order Management or a similar role.- Customer-oriented mindset with strong communication skills.- Good organisational skills and attention to detail.- Ability to work collaboratively in a team environment.- Comfortable working with ERP systems and MS Office tools.- Proactive attitude and problem-solving skills.- Fluent Portuguese (required).- Good level of English (required).WHAT DO WE OFFER?- Salary according to the applicable Collective Agreement.- A structured onboarding and continuous support from the team.- Rotating shifts: 09:00 – 17:30 and 10:30 – 19:00.- Expected start date: 24 August 2026 (or the previous week, depending on availability).- Public holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked.- Opportunity to gain experience in a regional role within the Iberia organisation.- A collaborative work environment focused on continuous improvement and customer satisfaction.