AXA Partners is leading one of its largest-ever transformation programmes to redefine the future of travel insurance and assistance. The Travel D&A; (Digital & Automation) team is at the heart of this ambition — accelerating digital adoption, driving automation, and delivering measurable operational efficiency across more than 12 countries and 400+ partners.
Within this context, the Automation Manager plays a critical role ensuring that the digital capabilities and automation features developed by the Travel D&A; team are not only built, but truly adopted and used — by countries, operations teams, underwriting, OpEx, and other functions — and that this adoption translates into real business value, specifically across the two core processes of the travel insurance business: claims reimbursements and travel and medical assistance cases.
What you’ll be doing:
The Automation Manager is accountable for the adoption of automation and digital features across operations, covering 12+ countries and 400+ partners — spanning both claims’ reimbursements and travel and medical assistance cases.
You're the primary bridge between the D&A; Delivery team and operational stakeholders, ensuring features delivered are effectively embedded into day-to-day processes.
The role operates without direct reports but leads through influence, orchestrating a virtual cross-functional team spanning Change Management, Training, OpEx and other functions. It acts as the primary connection point between the central delivery organisation and 12+ local markets, ensuring that what is developed — particularly around STP and partial automation of operations — generates tangible and measurable impact.
Adoption Orchestration
Orchestrate end-to-end adoption of digital and automation features delivered by the D&A; Delivery team, ensuring tangible operational impact across all markets in scope.
Coordinate a virtual cross-functional team spanning Change Management, Training, OpEx and other functions — providing di
📌 Automation Manager (Barcelona)
🏢 Axa Group
📍 Barcelona
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