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Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry‑leading technology is key to success for both Autodesk and our customers.
Responsibilities
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- Proactively engage with customers through digital‑first, scalable engagement models (1:many)
- Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact
- Guide customers through onboarding and adoption strategies across both AEC and D&M; workflows
- Build and maintain relationships with key stakeholders, including senior stakeholders in higher‑value accounts
- Prioritize activities and adapt engagement based on account health, risk, and business impact
- Execute on targeted actions for high‑risk accounts,
using data‑driven insights to stabilize, re‑engage, and improve customer outcomes
- Drive measurable uplift in product assignment and usage across your portfolio
- Establish and execute customer success plans using usage data, health metrics, and business insights
- Apply a consultative approach to understand customer processes and identify opportunities to improve adoption across AEC and D&M; workflows
- Collaborate cross‑functionally with Sales, Channel, and Support teams to drive customer outcomes
- Ensure a consistent and high‑quality customer experience while operating at scale
Minimum Qualifications
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- Professional working proficiency in English and French
- 3+ years of experience in Customer Success, Account Management, or Consulting roles
- Experience managing a portfolio with different customer segments (scaled and higher‑value accounts)
- Background in Engineering, Architecture, Manufacturing, or rela
📌 Strategic Customer Success Lead | AEC (Barcelona)
🏢 Autodesk
📍 Barcelona
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