Overview

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Customer Service Specialist - Multilingual (Mandarin Speaking) based in Gibraltar. BVGroup brings over 80 years of expertise to delivering technology-driven betting and gaming experiences to a global audience. BetVictor is our flagship B2C brand, complemented by partner brands such as Heart Bingo and talkSPORT BET. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration. Join us at BVGroup to make an impact in a fast-paced, general industry and help define the next generation of online sports betting and gaming.

Responsibilities

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- Provide support across live chat, email, and phone within a 24/7 operation, ensuring customers receive consistent, high‑quality service.
- Manage a wide range of queries across multiple languages, deliver timely and effective solutions, and ensure every interaction results in a positive and professional customer experience.




- Manage inbound chats, emails, and calls, delivering prompt, courteous, and effective support.
- Resolve product, account, or service issues in line with company procedures.
- Maintain high standards in written and verbal communication.
- Multi-task across platforms while managing customer expectations professionally.
- Escalate complex issues when necessary and follow up to ensure full resolution.
- Adhere to defined KPI and SLA targets.
- Keep up to date with internal processes, system changes, and product knowledge.
- Work collaboratively with peers and managers, contributing to a positive team culture.

Qualifications

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- Full professional proficiency in English & Mandarin (spoken and written).
- Previous experience in a multi-channel customer support role is preferred.
- Excellent communication, problem-solving, and decision-making skills.
- Ability to work in a 24/7 shift env

📌 Customer Service Specialist (La Línea de la Concepción)
🏢 BVGroup
📍 La Línea de la Concepción