Technical Support Specialist - Installation & LicensingTechnical Support Specialist - Installation & Licensing2 weeks ago Be among the first 25 applicants
Job Title: Technical Support Specialist - Installation & Licensing
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Location: Remote
Job Type: Part-Time
Language : Spanish/French/Italian/German
Job Summary:
We are seeking a skilled and customer-focused Technical Support Specialist to assist users with installation and licensing issues via chat, email, remote support and phone. The adecuado candidate will have strong troubleshooting skills across Windows, macOS, and basic Linux environments, and be familiar with deployment tools and identity management systems.
Key Responsibilities:
Provide real-time support to customers via chat, email, remote support and phone for installation and licensing issues.
Troubleshoot OS-related problems on Windows, macOS, and basic Linux systems.
Assist with software deployments using tools like SCCM, Microsoft Endpoint Manager, or similar.
Guide users through SSO configurations and troubleshoot identity provider-related issues (e.g., Okta, Azure AD).
Document issues, resolutions, and customer interactions accurately in the ticketing system.
Collaborate with internal teams to escalate and resolve complex issues.
Should be proactive in identifying patterns to report to the internal team
Required Skills & Qualifications:
Experience in technical support or IT helpdesk roles involving remote support.
Proficiency in OS troubleshooting especially in installation troubleshooting (Windows, macOS, and basic Linux).
Should be able to read installation logs and find logs wherever available
Hands-on experience with deployment tools such as SCCM, Endpoint Manager, or similar.
Understanding of SSO, identity providers, and authentication protocols.
Strong commun
📌 Technical Support Specialist (Madrid)
🏢 Gigmo Solutions
📍 Madrid
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