ARIS is a Process Intelligence company that helps organizations discover, create, and transform their processes to deliver measurable business outcomes and scale AI with confidence. It combines process design, real execution insight, and AI‑driven optimization in a single, integrated platform‑enabling organizations to build a governed digital twin of their operations, understand how work actually happens, and continuously deliver value across the enterprise. By providing the process foundation, visibility, and governance required for AI adoption, ARIS enables businesses to deploy and scale Agentic AI safely and effectively, ensuring agents operate on trusted processes, data, and controls. With over 30 years of expertise and recognition from leading analysts such as Gartner and Forrester, ARIS is trusted by general enterprises to turn process intelligence into real business impact. For more information, visit www.ARIS.com and follow ARIS on LinkedIn. Be you, join us.
We are currently seeking a Strategic Customer Success Manager to drive measurable customer value and long‑term strategic growth across a portfolio of enterprise accounts in the EMEA region.
This role is central to ARIS’s mission of enabling organizations to operate with transparency, control, and measurable outcomes in the era of Agentic AI. Sitting at the intersection of business strategy, operational excellence, and technology, Strategic CSM helps customers transform process intelligence into tangible business impact.
Reporting to the Customer Success Director, this role is part of a high‑impact Customer Success organization focused on value realization, executive engagement, and expansion of strategic accounts. You will work closely with senior customer stakeholders, as well as internal teams across Sales, Product, and Services, to ensure alignment between customer objectives and ARIS capabilities.
What makes this role particularly attractive is the opportunity to act as a trusted advisor to enterprise
📌 Strategic Customer Success Manager EMEA (Madrid)
🏢 ARIS
📍 Madrid