The Director of Rooms is responsible for leading and coordinating the Front Office, Back Office, Guest Experience and Concierge teams. This role ensures operational excellence across every stage of the guest journey, from arrival to departure, delivering the highest standards of hospitality, personalized service, guest satisfaction, loyalty and financial performance. The Director drives the hotel’s guest experience strategy, continuously improves operational processes, develops talent and contributes to achieving the hotel’s financial and quality objectives. The Director makes strategic decisions aligned with Arabella Hospitality’s vision, values and service standards, ensuring memorable guest experiences that reflect the unique character of Castillo Hotel Son Vida, an iconic luxury destination in Mallorca and a proud member of The Luxury Collection.

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Essential Functions
Leadership & People Management

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- Lead, inspire and develop the Front Office,



Back Office, Guest Experience and Concierge teams.
- Establish clear objectives, performance indicators and development plans for all team members.
- Foster a culture of service excellence, collaboration, accountability and continuous improvement.
- Conduct performance evaluations and support talent development through coaching, training and succession planning.
- Ensure appropriate workforce planning and operational coverage in line with business demands and occupancy levels.

Guest Experience & Service Excellence

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- Define and implement the hotel’s Guest Experience strategy.
- Ensure full compliance with the hotel’s arrival, stay and departure service standards, as well as The Luxury Collection brand standards.
- Oversee the management, follow-up and resolution of guest complaints, service recovery opportunities and operational incidents.
- Maintain a visible presence within operationa

📌 Rooms Director (Palma)
🏢 Arabella Golf Resort Mallorca
📍 Palma