Implementation Project ManagerServiceChannel is the leading cloud‑based platform for Facilities Management and Maintenance operations. The Implementation team is seeking a Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‑world facilities, maintenance, and vendor‑management workflows.

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Key Responsibilities
- Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‑site service delivery
- Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
- Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget,



and delivery timelines
- Guide customers through configuration, training, testing, and go‑live with a strong focus on real‑world operational adoption
- Communicate technical and functional concepts clearly to both technical and non‑technical stakeholders, including facilities and operations leaders
- Build strong working relationships with cross‑functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership
- Deliver end‑to‑end client support, including configuration recommendations, platform training, and integration support
- Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution
- Manage customer and internal resources to meet milestones and ensure predictable, high‑quality delivery
- Participate in cross‑functional initiatives to advocate for facilities‑driven customer needs and continuously impro

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