Responsibilities

Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities.
Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation.
Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys.
Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants.
Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes.
Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud‑native solutions.
Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems.
Defining success metrics and measuring product performance through adoption, customer satisfaction,



operational efficiency, and commercial impact.
Supporting go‑to‑market initiatives, customer pilots, product positioning, and commercial enablement activities.

Qualifications

Experience:

8+ years of Product Management experience in B2B SaaS environments.
Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI‑driven products.
Proven track record delivering scalable, API‑driven, cloud‑native products.
Experience working on products with measurable business impact, adoption targets, and revenue objectives.
Experience operating in cross‑functional environments with Engineering, Design, Data, AI, and Commercial teams.

Languages:

Fluent English (interview will be conducted in English).
Additional European languages are a plus.

Communication:

Strong communication skills, both verbal and written.
Ability

📌 Principal Product Manager – Communication Platform (Madrid)
🏢 Nextlane
📍 Madrid