Senior Product Manager, Self-service Tools - Quick Commerce
Delivery Hero is a global local delivery platform operating in around 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero is listed on the Frankfurt Stock Exchange and is part of the MDAX stock market index. This role is with Delivery Hero, based in Glovo, Barcelona.
Overview
In this role, you'll be part of a central team within Delivery Hero’s Global Services unit, shaping solutions that serve our entire general ecosystem and your work will drive impact across Delivery Hero’s regional brands worldwide. You’ll be working with cross-functional teams to build scalable solutions that enhance customer experiences and operational excellence on a global scale. It’s a unique opportunity to combine Glovo’s vibrant, fast-paced culture with the reach and complexity of one of the world’s largest local delivery platforms. This role will enable our long-tail business to scale by building robust self-service tools that allow partners to independently manage their presence on our platform.
The goal is to reduce operational friction, increase partner autonomy, and drive higher engagement and performance.
Responsibilities
Develop a product roadmap for partner self-service capabilities, from initial setup to ongoing store management.
Deliver tools enabling partners to:
Set up their stores independently.
Manage and update their content (menus, assortments, pricing, etc.).
Oversee store operations and manage orders.
Monitor performance metrics and take action directly through the platform.
Conduct user research to understand partner needs and pain points, translating insights into scalable features.
Collaborate with engineering, design, and business teams to ensure timely and high-quality delivery.
Align with regional and central stakeholders to prioritize features and ensure relevance across markets.
Analyze the adoption and impact of self-service features on operational efficiency and partner satisfacti