Barcelona, Catalonia, Spain

Obtenga más información sobre las tareas generales relacionadas con esta ocasión a continuación, así como sobre las habilidades requeridas.
WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:The Vendor Experience Agent is part of the Vendor Experience Team and plays a key role in delivering excellent service, resolving customer issues, and creating a positive experience for our business partners and users.



Your mission will be to support customer retention and satisfaction, helping them succeed on our platform.

RESPONSIBILITIES:

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- Handle inbound and outbound calls, emails, and chat to support customers effectively.
- Understand and respond to customer needs, directing issues to the right department when needed.
- Manage complaints, cancellation requests, and negative reviews with empathy and professionalism.
- Manage and program products such as Promonews, Home, and Newsletters.
- Perform administrative functions related to the role.
- Troubleshoot and resolve technical or operational issues and follow through to resolution.
- Document interactions accurately in CRM systems and maintain complete case records.
- Collect and share customer feedback to improve tools, processes, and overall experience.
- Build trust-based relationships with customers to foster loyalty and retention.
- Support daily CS opera

📌 International, Vendor (Barcelona)
🏢 The Knot Worldwide
📍 Barcelona