We're looking for a Customer Service Representative & Logistics Controller to join our Customer Care team in Las Rozas de Madrid, Spain.

Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.
This is an excellent opportunity to play a key role in delivering outstanding customer service while coordinating logistics and supply chain activities to ensure products are delivered efficiently and on time.

What you'll be doing
Customer Service Management

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- Processing customer sales orders accurately and in line with service level agreements
- Acting as the day-to-day contact for customers, providing professional and proactive support
- Providing order confirmations, shipping information, invoices and related documentation
- Monitoring open orders, delivery schedules and customer information within SAP
- Working closely with Sales Managers to support customer retention, business growth and service excellence
- Managing customer complaints and supporting root cause analysis and corrective actions





Logistics Arrangements

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- Coordinating domestic and international transport operations for inbound and outbound shipments
- Liaising with manufacturing plants, warehouses, freight forwarders and customs brokers to ensure timely product availability and delivery
- Preparing and managing logistics, shipping, customs and export documentation, including dangerous goods documentation where required
- Proactively managing logistics delays, incidents and exceptions
- Managing vendor complaints and supporting root cause analysis and corrective actions

Inventory and Warehouse

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- Supporting inventory management activities, including warehouse replenishment, stock rotation and inventory optimisation
- Coordinating repacking, relabelling and other warehouse-related activities where required
- Supporting stock reconciliations and warehouse service invoice validation

What we're looking for

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- Degree in Supply Chain,

📌 Customer Service Representative (Las Rozas de Madrid)
🏢 Innospec
📍 Las Rozas de Madrid