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Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
Role Overview
Our client is a general technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms.
We are looking for a CMDB/CSDM Analyst with strong expertise in ServiceNow CMDB, CSDM, and ITOM. In this role, you will help design, implement, and maintain an accurate Configuration Management Database while ensuring alignment with the Common Service Data Model (CSDM). You'll work closely with infrastructure, cloud,
and application teams to improve data quality, service mapping, and operational visibility across enterprise environments.
Note
English-speaking environment. Spanish is not needed.
Responsibilities
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- Design, implement, and maintain ServiceNow CMDB aligned with CSDM best practices
- Improve data quality, governance, and configuration item (CI) accuracy
- Configure and support Discovery, Service Mapping, and MID Servers
- Define and maintain CI relationships and service models
- Collaborate with infrastructure and cloud teams to onboard new services into the CMDB
- Monitor CMDB health and resolve data quality issues
- Support integrations between ServiceNow and enterprise systems
- Ensure compliance with ITIL configuration management processes
- Produce document