OverviewFlywire is a global payments enablement and software company, founded to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. With over 1000+ global FlyMates, representing more than 40 nationalities, and 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
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What You’ll DoAt Flywire, we’re transforming the way travel businesses manage and optimise global payments. We are looking for a commercially minded, relationship-driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region.
This role is ideal for someone who enjoys building strong client partnerships,
driving commercial growth within existing accounts and acting as a trusted advisor to clients in a fast-paced, high growth environment.
The Client Success Manager will work closely with Sales, Implementation, Product and Support teams to help clients maximise the value of Flywire’s solutions while identifying opportunities to deepen partnerships and increase revenue across the existing client base.
What You’ll Need to Do
- Build and maintain strong relationships with existing Travel clients across EMEA
- Manage a portfolio of mid market and strategic Travel accounts, helping clients maximise the value of their Flywire partnership
- Develop account plans focused on retention, client engagement and commercial growth opportunities
- Identify upsell and expansion opportunities within existing client groups
- Partner with clients to understand their business goals, operational challenges and payment needs
- Act