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Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self‑serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.
About the Role
As a Customer Success Architect, you will partner with customers throughout the customer journey to understand what drives value,
beginning from the pre‑sales running proof of concepts to demonstrate quick time to value, to post‑sales onboarding and implementation where you set customers up for long‑term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics. For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end‑user teams through a change management rollout approach.
Responsibilities
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- Serve as a trusted technical advisor for prospects/customers to provide strategic consu
📌 Customer Success Architect (Barcelona)
🏢 Mixpanel
📍 Barcelona
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