At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale.Through our Omnichannel CPaaS platform, we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact.Now, we’re looking for a Customer Success Manager who wants more than “account management”.Someone who seeks ownership. Someone who understands that customer success = growth. Someone ready to become a true strategic partner for enterprise clients.Your role sits at the heart of Indigitall’s growth. You’ll own a portfolio of enterprise customers across Europe, ensuring they extract real, measurable value from our platform, and naturally expand their use of our communication channels as their business grows.You won’t just “support customers”. You’ll help them adopt, scale and succeed. You’ll act as a trusted business partner, understanding each client’s challenges, goals and technical context,



and translating that into clear value propositions that drive retention/expasion.What you’ll doOwn and grow your customer portfolioManage and expand your own book of enterprise accounts across EuropeBuild strong, long-term relationships with key stakeholdersIdentify growth opportunities through upsell and cross-sellDrive adoption, retention and valueLead onboarding, deployment and adoption programsEnsure each customer has a clear success plan in placeConduct regular check-ins and strategic business reviews (QBRs)Proactively identify churn risk and work to eliminate itBecome the voice of the customesAct as the internal advocate for your customerTranslate feedback, usage patterns and pain points into actionable insights for Product and Tech teamsParticipate in internal discussions to help shape product evolutionWork cross-functionallyPartner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer’s architecture.Manage multiple customers simultaneously, e

📌 Customer Success Manager en Indigitall (Madrid)
🏢 Hanbai.io
📍 Madrid