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Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
IT Deployment Engineer LIMS – You will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System.
Key Responsibilities
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- Register, classify, route, follow-up and resolve request via e-mail or ticketing system.
- Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site
- Attend on site deployments to configure LIMS processes alongside laboratory staff
- Work alongside development teams to balance development and configuration
- Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions.
- Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix).
- Own the incoming requests and manages escalations to engineering or development teams with clear documentation.
- Monitor system performance and generate reports to anticipate or detect i
📌 IT Deployment Engineer (Barcelona)
🏢 Eurofins
📍 Barcelona
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