We are looking for a Customer Success Manager to join the Spiideo team

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Spiideo is a integral leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues & federations.
Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.
This role is a fully remote role, and you will report to the European manager of the Customer Success team.
Our target start date is January, but we’re flexible. Finding the right candidate is more important to us than the exact start date.
The role:
You will manage a portfolio of strategically important Leagues, Media companies and Clubs, with a primary focus on the Spanish and French market.
Core responsibilities:
- Drive implementation projects:



Plan & execute on project plans
- Customer Satisfaction: Create strong and positive relationships with our customers, while maximizing potential
- Upsell & Renewals: Proactive management to achieve company upsell & renewal goals
- Churn management: Proactively engage to reduce churn and ensure success
- Trial management: Help our sales organization to successful trials

What we are looking for:
- Fluent in Spanish, French & English
- Sports background / a genuine interest in sports
- Background in sports tech or SaaS implementations
- Very process-driven and structured approach to working
- Self-motivated, takes initiative, positive, team-first attitude
- Excellent communication and presentation skills
- Previous experience in Customer success, Account Management or Project management

What we can offer:
- The chance to make an impact in a growing, international SaaS company
- A friendly and skilled multinational team

📌 CSM - Spain & France (España)
🏢 Spiideo
📍 España