Company Description

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Fairmont La Hacienda offers guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast near Sotogrande, it features a luxurious 5‑star hotel and branded residences with breathtaking sea views. Guests enjoy access to pools, a spa, fitness facilities, a grand ballroom, and adaptable meeting spaces. Surrounded by two of Europe’s most renowned golf courses, the hotel provides a retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description
As a Royal Service Agent at Fairmont La Hacienda Costa del Sol you will be the central communication link between guests and all hotel departments, delivering highly personalized service in line with Forbes Travel Guide and LQA standards. You will ensure each interaction reflects warmth, efficiency, and luxury, and contribute to a flawless stay experience. This position requires exceptional communication skills,



operational knowledge, discretion, attention to detail, and a deep understanding of luxury service philosophy. You will also support hotel‑wide initiatives and internal teams through key administrative and operational assignments.

Responsibilities

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- Answer all incoming calls with impeccable etiquette and brand‑aligned greeting standards.
- Deliver accurate information on hotel services, facilities, promotions, and general inquiries while remaining calm and composed.
- Handle and process wake‑up call requests with precision.
- Manage in‑room dining orders, capturing details, confirming preferences, and coordinating with kitchen and IRD team.
- Respond promptly to housekeeping and turndown requests, ensuring follow‑up and closure.
- Handle maintenance requests and coordinate with Engineering team, tracking progress and guest updates.
- Assist with Concierge‑related queries such as

📌 Royal Service (Fuentes de Andalucía)
🏢 Fairmont Hotels & Resorts
📍 Fuentes de Andalucía