Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused Italian-speaking professional to join a leading US Shipping Company in a fully remote capacity based in Greece. This Italian Speaking Customer Agent For US Shipping Company position in Greece places you at the heart of a fast-paced, globally connected shipping and freight operation, where you will be the vital link between Italian-speaking clients and one of the most dynamic logistics organisations in the world. If you are passionate about customer excellence and are eager to build a thriving career in the shipping and freight industry, this is an exceptional chance to make your mark - and one of the most compelling Italian-speaking jobs available today.
Key Responsibilities

Serve as the primary point of contact for Italian-speaking customers, handling inbound inquiries related to shipments, freight bookings, delivery tracking, and cargo status via phone, email, and live chat
Provide accurate, timely, and professional information regarding shipping schedules,



transit times, customs documentation requirements, and freight rate queries
Assist Italian-speaking clients with the end-to-end management of their shipping orders, including booking confirmations, amendments, and cancellations in line with company procedures
Investigate and resolve customer complaints and issues related to delayed, damaged, or missing shipments, escalating complex cases to the appropriate freight operations team when necessary
Liaise effectively with internal logistics, operations, and warehousing departments to ensure the seamless flow of information and the swift resolution of customer concerns
Maintain precise and up-to-date records of all customer interactions and shipping transactions within the company's CRM and freight management systems
Proactively communicate shipping updates, service disruptions, or regulatory changes to Italian-speaking clients to ensure transp

📌 Italian Speaking Customer Agent For US Shipping Company (España)
🏢 Mercier Consultancy MD
📍 España