Experience the power of a game-changing careerIf you're looking to grow and be inspired, as a Supervisor onsite in Barcelona you will be part of our team of game-changers who are powering the brands of the future.
Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team member
- Analyse data,
performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
- Work with client contact on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
- Coordinate team incentives and Sales Performance Incentive Funds
- Partner and build business relationships with all partners to ensure customer expectations are met
Requirements
- Are bilingual or proficient in English
- Have 3+ years proven work experience in a sales role
- Have a passion for customer experience and driving team results
- Have experience in operations an