Job Openings: Swedish Customer Support Representative, Barcelona

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About the Job: Swedish Customer Support Representative, Barcelona
Are you passionate about delivering top-notch customer service?

We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.

What You’ll Do:

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- Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
- Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
- Stay Updated: Keep your knowledge current on our products and services tailored to individual customer needs.
- Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.




- Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
- Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings.

What We’re Looking For:

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- Language Skills: C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
- Experience: At least 1 year of customer service experience, preferably in technical support.
- Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
- Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
- Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.

What We Offer:

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- Competitive Salary: Excellent remuneration package based on e

📌 Swedish customer support representative, Barcelona
🏢 Cross Border Talents
📍 Barcelona