Provide Instrument Service and Support to Werfen clients in the designated Area. Including but not limited to installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, and instrument modification and upgrade activities.
Lea el resumen de esta posibilidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.
Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience.
Key Accountabilities
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- Service call programming, execution, and reporting.
- Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of.
- Compliance with company processes and directives, following Ethic Code.
- Synergy with Sales and Marketing agents.
- Act autonomously and elevate any situation that may impact customer expectations.
- Assertive and clear communication with customers and co-workers.
Networking/Key relationships
Maintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales Managers, Service Front and Back-office members, logistic department coordinators and Clients.
Minimum Knowledge & Experience required for the position
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- Bachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
- 2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment.
- Desirable to have data analysis skills, excel, pivot tables…
- Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware an
📌 Field Service Engineer (Madrid)
🏢 Werfen
📍 Madrid