As a Customer Onboarding & Success Specialist, your mission is to ensure the smooth delivery of projects throughout their lifecycle. You will be responsible for managing critical project processes, driving project renewals, and serving as the primary point of contact externally for clients and internally regarding clients' operations.

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Key Responsibilities

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- Manage client operations: Handle quote and timesheet validation for non-autonomous clients and ensure PO upload and consumption to allow smooth invoicing.
- Drive project renewals: Accountable for anticipating ending projects and providing support to secure renewals and business continuity.
- Act as the primary contact: Serve as the go-to person for incoming client requests, resolving issues or escalating to the appropriate internal stakeholders (e.g., Financing).
- Master contractual compliance: Be the expert on client contracts (SLAs, penalties) and internal ways of working (e.g., PO processes)



to ensure the right application of terms.
- Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently.
- Partner with Account Managers: Build strong collaboration with AMs and act as a Subject Matter Expert (SME) on renewals and PO management to support business delivery.
- Scale processes: Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.

About you

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- Experience: You have a background in Customer Experience Management, Operations, or Account Management with strong business acumen.
- Tech Stack: You are proficient with Advanced GSheet and Notion. Knowledge of Looker and AI tools is required.
- Soft Skills: You possess excellent communication skills, conflict resolution techniques, and are comfortable managing stakeholders.
- Operational Mindset: You have kno

📌 Customer Onboarding and Success Specialist (Madrid)
🏢 European SaaS Benchmark
📍 Madrid